Out of Office until October 23, 2026.
Complaints Procedure
If something doesn't feel right, I want you to feel able to tell me.
Therapy relies on trust, openness, and feeling heard. If you have a question, concern, or complaint about your experience with me, I encourage you to bring it up with me directly.
We can discuss your concerns during a session, or arrange a separate appointment at no additional cost. You can also submit your concern in writing by emailing nora@peacebranchtherapy.nl.
My aim is to understand your experience and, where possible, find a solution together.
What if we can't resolve it together?
If you are dissatisfied with my solution, you can file a possible complaint with the Central Bureau for Complaints Management in Healthcare (CBKZ) via klachten@cbkz.nl or by registered mail: CBKZ, Antwoordnummer 570, 4200 WB Gorinchem. Complaints can be filed digitally using the complaint form.
